Refund policy

Each piece is crafted by hand and/or modified by destructive forces, and many begin from thrifted wood blanks and unique finds I stumble across in the wild.. no two are exactly alike, and it may have minor inconsistencies. Natural variations in wood grain, knots, color, burn depth, and handmade details are not typically considered defects, but I want you to be happy with the products/pieces you receive from me. If you receive something that you aren't satisfied with, send me a message and I will do my best to amend whatever part of the process that didn't meet your expectations.

Customers are responsible for providing complete, accurate shipping address and contact info during checkout. If you notice an error, contact gallery as soon as possible. An address cannot be changed after the package has been transferred to the carrier. 

If an order has already been packed or transferred to the carrier, certain modifications may no longer be possible. Any additional postage, insurance, rerouting, packaging, or carrier fees are the customer’s responsibility unless otherwise agreed. Local pickup may be available in Tucson, Arizona. Select local pickup at checkout when offered or contact me before ordering to make arrangements. Pickup details will be provided privately after the order is confirmed. Please do not arrive at the return address without a confirmed pickup appointment.

I pack every piece carefully, but occasionally the postal realm chooses violence. If your order arrives damaged, contact me within 3 days of delivery. Please include your order number and description of the damage. Clear photographs of the item, shipping box/packaging, and of the shipping label will also be needed. Keep the item and all original packaging while the issue is being reviewed.

To request a return, contact sossgallery@yahoo.com within 14 days of delivery. Once a return is approved, the item must be shipped back within 7 days.

Returned items must be unused, unaltered, and in their original condition. Any returns sent without prior approval may not be accepted or replaced.

If you have questions, send me a chat and we can make things right. (: